A leading private label Condiment and Sauce manufacturer
TERMS & CONDITIONS
Currency: Payments must be made in pounds sterling.
Shipping/Carriage: The final price is the price of the goods including delivery to the stated destination. Please contact info@easterncountryfoods.com for exact x-works collection costs as per quantities or delivered cost. We only offer prices on application.
Delivery: All goods will be despatched within 7 – 14 working days from receipt of order. On larger orders or full container loads, specific time schedules will be submitted
Payments: We accept payments by company cheques or account subject to credit approval. All overseas transactions are carried out only on Performa basis.
Cancellation: Orders cannot be cancelled.
Damage in Transit: Sometimes unfortunately, things do get damaged in transit. If this happens to your shipment, please advise us within 3 days and we will supply replacement goods as quickly as we can, you may e-mail details to our customer services dept at info@easterncountryfoods.com However, since we never knowingly despatch damaged goods, we need your help to try to recover our costs from the carrier wherever possible. If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carriers insurers. If receive a damaged pallet, note the fact on the delivery note, even before you open the pallet to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged goods; not yet inspected" or similar to warn the carrier that a claim may be forthcoming. Whatever the circumstances, please contact us by e-mail or telephone with as much detail of the damage or loss as you can provide, as soon as possible, so that we can arrange replacement goods and start following up the carriers. Please do NOT return damaged goods, unless and until requested to do so as this may incur additional costs unnecessarily.
Farming has been a family business for over five generations. This has diversified and expanded in
We look forward to seeing you on 26th-27th May in Amsterdam. We will be exhibiting all our product range, as seen on the site and a few surprises! We are looking forward to catching up with some of our old friends and making some new ones. >>>
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Double-click to edit text, or drag to move.
Double-click to edit text, or drag to move.
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Returns and Refunds: Goods, which are returned under complaint or for exchange etc. should be returned after confirmation from us. In such circumstances we will carry out a traceability investigation to identify the oversight. If the finding supports the claim we will issue a credit note.
Payment & Retention of Title: Under normal circumstances, goods must be paid for prior to despatch or invoiced on account. If goods are on account, title of the goods belongs to Eastern Country Foods until such time we receive full payment for the goods.
Goods Not Available For Shipment: With the best will in the world, some goods may not be in stock at the time you place your order. In the event that we cannot despatch your goods within 14 days of receipt of your order, we will contact you to advise the actual situation and take instructions from you on how you would prefer us to proceed. Providing an e-mail address makes this much easier for us both.
Statutory Rights: Please note that none of our terms and conditions affects your Consumer Statutory Rights.
Complaints: All complaints are dealt with equally and fairly by our Customer Services Dept who can be contacted by e-mail at info@easterncountryfoods.com. We will respond to all complaints within seven working days and aim to resolve complaints as soon as possible.
Disclaimer: Limitation of Liability In no event shall Eastern Country Foods have any liability to you (including liability to any person or persons whose claim or claims are based on or derived from a right or rights claimed by you) with respect to any and all claims at any and all times arising from the subject matter of this web site, in contract, tort, strict liability or otherwise. Eastern Country Foods nor its representatives shall in any event be liable to you or to any third parties for lost of profits, revenues, business opportunities or business advantages whatsoever, nor for any direct, indirect, special, consequential indirect or incidental losses, damages or expenses directly or indirectly relating to the use or misuse of this website or with respect to any other linked website.
